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Policies · Access · Accountability

Clear standards for readers, customers, educators, media, and partners.

Use this directory to find the policy that governs a website action, order, download, educational use, media request, permission request, or accessibility concern.

Published policies and public accountability routes

Customer & commerce

Current policy

Privacy Policy

Personal information, forms, subscriptions, orders, retention, and privacy choices.

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Current policy

Terms and Conditions

Website use, ordering boundaries, responsibilities, limitations, and governing terms.

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Current policy

Shipping & Returns

Dispatch, pickup, delivery, returns, damage, loss, cancellations, and refunds.

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Current policy

Digital Download Policy

Access, supported formats, replacement delivery, corrections, licenses, and refund review.

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Current policy

Cookie Notice

Essential, preference, analytics, and commerce technologies plus reader controls.

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Content, media & education

Current policy

Media Usage Policy

Approved asset use, alteration limits, attribution, quotations, advertising, and permissions.

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Current policy

Educational Licensing

Classroom use, course packs, LMS access, copied material, accessibility, and institutional licensing.

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Current policy

Copyright & Permissions

Copyright ownership, permitted use, excerpts, adaptations, translations, and requests.

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Current policy

Rights & Permissions

Publishing, translation, audio, dramatic, production, territory, and institutional rights requests.

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Access & accountability

Current policy

Accessibility Statement

Accessibility commitment, supported practices, known barriers, feedback, and response route.

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Current policy

Corrections & Research Notes

A transparent route for factual and typographical corrections, evidence review, clarifications, and the public correction record.

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Choose the responsible route.

Use Corrections for accuracy claims, Rights & Permissions for proposed reuse, or Contact & Support for privacy, accessibility, order, account, and general questions.

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